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Pegasystems Named a Leader in Cloud-Based Dynamic Case Management by Independent Research FirmCAMBRIDGE, Mass., March 13, 2018 /PRNewswire/ -- Pegasystems, (NASDAQ: PEGA), the software company empowering customer engagement at the world's leading enterprises, today announced Forrester Research has named Pega® Platform a Leader in their Forrester Wave™ report, The Forrester Wave™: Cloud-Based Dynamic Case Management 1. Forrester Research evaluated Pega Platform among 11 of the most significant cloud-based dynamic case management vendors. Among the top-level criteria, Pega received the highest scores for architectural support for dynamic case management, supporting capabilities, and revenue for overall case management business. It also received among the highest scores in market approach, planned enhancements, evaluated version's install base, and overall cloud installed base and growth. Forrester notes in the report, "Pegasystems' strengths in industry verticals, particularly in CRM and related applications, as well as very capable add-on analytics, give it an edge at the attractive high end of the process market, particularly for omnichannel solutions. Enterprises select Pegasystems for process agility, embedded AI, domain accelerators, and rule-centric apps and when integration strength is a core requirement, particularly for service request use cases." The report goes on to state, "This provider scored well across the board on AI, omnichannel, mobile, robotics, development and operations (DevOps), and cloud capabilities." Pega's case management capabilities are rooted in the Pega Platform, the industry-leading application development platform that connects existing systems to drive superior customer engagement and operational excellence. It integrates core capabilities such as AI and decisioning, robotic automation, case management, mobile, and omnichannel UX within a unified platform. Pega Platform's no-code, model-driven development environment results in accelerated deployments, faste iterations, and reduced development costs. It can run seamlessly on the cloud, on-premise, or via a hybrid approach. This recognition builds on recent analyst recognition of Pega for its CRM and case management capabilities. Pega was recently named a leader in Gartner Critical Capabilities for Intelligent Business Process Management Suites 2018 2, The Forrester Wave™: Digital Process Automation Software, Q3 2017 3, The Forrester Wave™: Real-Time Interaction Management, Q2 2017 4, and the Gartner Magic Quadrant for CRM Customer Engagement Center 5 reports. Quotes & Commentary: Supporting Resources:
About Pegasystems Press Contact: All trademarks are the property of their respective owners. 1 Forrester Research: The Forrester Wave™: "Cloud-Based Dynamic Case Management, Q1 2018," Craig Le Clair, with Glenn O'Donnell, Robert Perdoni, and Diane Lynch, March 8, 2018 View original content with multimedia:http://www.prnewswire.com/news-releases/pegasystems-named-a-leader-in-cloud-based-dynamic-case-management-by-independent-research-firm-300613081.html SOURCE Pegasystems Inc. |