Talkdesk and Claro Partner for Provision of Omnichannel Contact Center Solutions

October 18, 2019

By Maurice Nagle, Web Editor

The omnichannel era is upon us. When it comes to customer engagement these days, it is truly omnichannel or bust. Digital first enterprises will meet these mounting requirements with only the best in communications or contact center solutions.

This week, Claro (News - Alert) Enterprise Solutions announced a new partnership with Talkdesk, enabling SD-WAN and other technology services provider the ability to meet enterprise demand with a robust portfolio of contact center solutions.

"Talkdesk's contact center solutions are directly aligned with our strategy to help businesses enhance customer engagement in a flexible, agile and cost-effective manner," said Fernando Rojas, Senior International Product Manager for Voice and Collaboration at Claro Enterprise Solutions. "This partnership positions us to deliver tailored, Cloud-based contact center solutions that enhance operational efficiencies and usability."

Specifically speaking, Claro can offer a wide range of Talkdesk contact center solutions capable of providing integrating chat, email, social listening, calling, mobile apps and SMS. The Talkdesk solutions leverage artificial intelligence, analytics, intelligent routing and more to provide a seamless, modern, omnichannel experience.

"We are excited to form this strategic partnership with Claro Enterprise Solutions, an established leader in the global technology services industry, to provide a new contact center offering," said Tiago Paiva, chief executive officer, Talkdesk. "Deploying new technologies in contact center environments enables greater collaboration across departments, empowering the entire organization to participate in customer care and make customer experience a competitive advantage."

What’s in your contact center?

Edited by Maurice Nagle

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