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TMCNet:  Windstream Enterprise Enhances the WE Connect Partners Portal to Reinvent the Partner Selling Experience

[November 15, 2022]

Windstream Enterprise Enhances the WE Connect Partners Portal to Reinvent the Partner Selling Experience

Windstream Enterprise (WE), a leading managed communications service provider, today unveiled the next generation of its award-winning WE Connect Partners Portal, offering Windstream Enterprise's channel partners a state-of-the-art digital platform with an enhanced set of tools to grow their pipeline, manage their base and earn additional partner incentives.

The Partners Portal provides a personalized single pane of glass environment, elevating the partner and customer relationship with a superior digital experience that, according to Windstream Enterprise partners who are actively using the platform, is already making a difference in their businesses.

Ashley Powell, managing partner at the Creekview Group, termed the WE Connect Partners Portal "by far the best portal of all the carriers we work with. It just makes everything so easy for us to manage." The Partners Portal makes it easy to handle customers' accounts with service configuration options that allow for proactive customer management with customizable reporting and rich data analytics.

Enhancements to the WE Connect Partners Portal include:

  • A new quote-to-cash feature that enables partners to not only create a real-time quote, but also automatically generate a contract that's ready for the buyer's signature - all directly within the portal. This helps partners save time, build proposals on the fly and speed up revenue generation to move deals through the pipeline faster.
  • Real-time access to critical base reporting and client account management information allows partners to support their base, open trouble tickets and locate Windstream Enterprise resources without hesitation.
  • New earning opportunities through customer renewals with visibility into in- and out-of-term accounts. Partners can take advantage of the pre-built renewal offers feature and send offers directly through the portal, making it easier for partners know exactly where thir entire book of business stands while earning additional incentives in the process.
  • A single, easy-to-navigate dashboard-based environment to order services, build orders and analyze, view and manage customer accounts, network performance, reporting and more. The portal offers a 360-degree view that puts every aspect of the Windstream Enterprise-partner relationship at the partner's fingertip.




The WE Connect Partners Portal embodies Windstream Enterprise's WE Will Commitment to partners and customers. This set of service, support and cost guarantees underpins all Windstream Enterprise's offerings, including SD-WAN, its managed network solution, Secure Access Service Edge (SASE), its fully-integrated network security solution, OfficeSuite UC®, its unified communications as a service (UCaaS) offering and more.

The unveiling of the WE Connect Partners Portal serves as a reminder that not all partner programs are created equal. "With tools like the new quote-to-cash feature, we're creating a richer selling experience and a winning environment for our channel partners, one they can't get with just any digital communications provider," said Michael Fiacco, chief revenue officer for Windstream Enterprise.

Windstream Enterprise partner, Aram Bolduc, regional vice president of sales at Intelisys, said the WE Connect Partners Portal stands out for providing convenient, seamless access to Windstream Enterprise's full range of services and support resources. "It's an all-encompassing, one-stop-shop for the partner community and the end customer," Bolduc said.

"Our channel partners are the heart, soul and engine of our business," said Rob Westervelt, senior vice president of Channels Sales at Windstream Enterprise. "We have completely re-imagined what a partner experience could and should be. This is about giving our partners the tools they need to thrive in a highly competitive market, and it's also about making it easier for them - and by extension, their customers - to do business with us."

To learn more about the Windstream Enterprise Channel Partners Program, please visit https://www.windstreamenterprise.com/partners/channel-partners/

ABOUT WINDSTREAM

Windstream Holdings is a privately held communications and software company. Windstream offers managed communications services, including SD-WAN and UCaaS, and high-capacity bandwidth and transport services to businesses across the U.S. The company also provides premium broadband, entertainment and security services through an enhanced fiber network to consumers and small and midsize businesses primarily in rural areas in 18 states. Additional information is available at windstream.com or windstreamenterprise.com. Follow us on Twitter at @Windstream.

Category: Enterprise


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